Effective and last updated: September 6, 2026
These terms explain the use of our website and the general conditions for printing, design, and related orders with Sunlight Graphics LLC. Your accepted quote and written project details provide the requirements for your specific job.
1. About these terms
These Terms of Use apply to the Sunlight Graphics LLC website and to orders and services to the extent they are included in the agreement for your project. Please review them before placing an order. If you order for a business or organization, you must have authority to act for it.
An accepted quote, approved proof, written project agreement, and product-specific terms describe your particular order. If a written project agreement conflicts with these general terms, the specific agreement controls to the extent permitted by law. Our Privacy Policy explains personal-information practices, and our Cookie Policy explains website tracking.
2. Accounts and responsible website use
Provide accurate contact, order, and delivery information. Keep account credentials private and notify us promptly if you suspect unauthorized access. Do not impersonate another person, attempt unauthorized access, disrupt the website, or upload malicious or unlawful material.
Use the designated checkout or payment process. Do not send passwords or full payment-card details through ordinary email or chat. Contact us if you need assistance completing an order.
3. Orders, pricing, and payment
Orders are subject to acceptance by Sunlight Graphics. We may decline an order we cannot fulfill or that presents a legal, payment, or production issue. If a pricing or specification error affects your order, we will contact you to resolve it. Changes to an accepted order's price or scope require confirmation before the affected work proceeds.
Payment timing, deposits, taxes, shipping, and any additional charges are governed by the checkout details or accepted quote. A declined payment may delay processing. Approved credit accounts must follow their agreed payment terms, and overdue accounts may require advance payment for future orders.
Where the accepted credit terms provide for it, an overdue balance may be subject to the disclosed finance charge of 2% per month (24% annually), or the maximum rate permitted by law if lower. Collection costs or legal fees apply only where authorized by an enforceable agreement and applicable law.
4. Artwork, permissions, and proof approval
You are responsible for having the rights and permissions needed to submit and reproduce artwork, logos, photographs, text, mailing lists, and other materials. You retain the rights you hold in materials you supply and authorize us to use, reproduce, and share them with project service providers as needed to complete the work. Supplying artwork does not grant permission for unrelated publicity.
Review any proof carefully, including spelling, contact details, dimensions, layout, images, and quantities. Your approval authorizes production based on that proof. Corrections requested afterward may affect cost and timing; we will confirm the impact before proceeding. We remain responsible for producing the accepted specifications, subject to applicable law.
Screen displays and printed materials can differ in color. Tell us before approval if precise color matching or a physical sample is required. Ownership or licensing of design work we create and any third-party templates is governed by the applicable project or license terms. Keep your own copies of project files; handling and retention of personal information are covered in the Privacy Policy.
5. Production, pickup, and shipping
Confirm your deadline before ordering. Production scheduling depends on the agreed specifications, required payment, usable artwork, and any required proof approval. Changes or missing information can affect the schedule. Production time and carrier transit time are separate.
Shipping and handling charges are those stated for your order. Provide a complete, accurate delivery address and any necessary access instructions. Contact us promptly about a missing or damaged shipment so we can help investigate and coordinate with the carrier.
Equipment failures, severe weather, carrier disruptions, and other events outside our reasonable control can cause delays. We will communicate material delays and provide any cancellation or refund options required by applicable law. Nothing here removes a legally required shipping, delivery, or refund obligation.
6. Cancellations, printing errors, and returns
Custom orders are generally final sale. Because products are made to order, we do not ordinarily accept change-of-mind returns after processing or shipment. This does not exclude remedies for a printing error on our part, a defective product, or any right provided by applicable law.
Contact us immediately if you want to change or cancel an order. We will review its production status and any work or costs already authorized. Do not assume an order has been canceled until we confirm it.
Report an issue promptly: Please email orders@sunlightgraphics.com within two business days after receipt for a visible defect, damage, or shortage. Include the order number, a description, and photographs where helpful. This reporting request does not shorten any non-waivable legal right or remedy.
For a confirmed printing error on our part, we will arrange a reprint or refund as appropriate. Keep affected items and packaging and contact us before returning them. We may need the affected merchandise returned for review or replacement and will provide return instructions and, for a confirmed error on our part, a return label. Any charge to you for a return label must be disclosed and authorized first.
Damage caused by misuse, mishandling, or an issue in customer-approved artwork is generally outside this printing-error remedy. These terms do not remove any remedy required by law.
7. Customer-supplied apparel and materials
Discuss suitability, condition, quantity, and the printing method with us before supplying garments or other materials. Customer-supplied items can react differently to heat, ink, adhesives, or production processes.
Replacement of customer-supplied items damaged during printing is not guaranteed under our standard policy. Any special arrangement should be documented before production. This provision does not exclude responsibility or remedies that cannot legally be limited.
8. Website content and third-party services
Website content, branding, design tools, and templates belong to Sunlight Graphics or their respective owners and licensors. Use them only as permitted for browsing, preparing a project, or placing an order. Do not copy or redistribute protected material without permission.
External links and third-party tools may have their own terms and privacy notices. Their availability does not mean we endorse every statement or service they provide. We may maintain, change, or suspend website features, subject to our obligations for accepted orders.
9. Product remedies and limits of liability
The printing-error remedies described above explain our standard process for addressing order problems. They do not replace warranties, refunds, or other protections that applicable law does not allow us to exclude.
To the extent permitted by law, Sunlight Graphics is not liable for indirect or consequential losses, such as lost profits or business opportunities, arising from website use or an order. This limitation does not exclude liability for fraud, willful injury, unlawful conduct, or other responsibility that cannot legally be limited.
You are responsible for claims arising from materials you supply in violation of another person's intellectual-property or privacy rights, to the extent of your responsibility under applicable law. This does not shift responsibility for Sunlight Graphics' own wrongful conduct to you.
10. Communications and updates
We may communicate about your account or project by email, phone, or other agreed methods. Keep your contact details current. Contact us if you need a different method for important notices; some online account functions may depend on electronic communications. Marketing preferences are handled separately under the Privacy Policy.
We may update these terms and will post the revised version with an updated effective date. Material changes affecting an existing agreement will be communicated as required by law. A later website update does not automatically change an accepted order or replace an agreed project term retroactively.
11. California law and resolving concerns
California law governs these terms, subject to any mandatory law or consumer protection that applies to your transaction. Please contact us first about a concern so we can review the order and work toward a resolution.
If a provision is unenforceable, the remaining provisions continue to apply to the extent allowed by law. Nothing in these terms prevents you from using a remedy, contacting a regulator, or exercising a right that cannot legally be waived.